Failure to manage data, computer and communication systems and networks properly may place organisations in breach of their contractual duties, duties of confidentiality and duties of care to third parties. They may be legally required to carry out detailed, costly and lengthy investigations, or to notify regulators, law enforcement agencies, business partners and people affected; or to implement major changes to their business systems and operations; or may be dragged into litigation.
Organisations that get things right do not face these impediments and pulls on performance and growth. They can maximise the value of their digital assets and their use of the cyber world and in the commercial environment, this can deliver considerable competitive advantages. Consumer trust, data protection and security go hand in hand.